Advanced Retail Banking in the Digital World -2024
- / 3 Days Masterclass
Advanced Retail Banking in the Digital World -2024
PROGRAMME OVERVIEW
- Advancing digital technologies have brought dynamic transformation to the financial services market, amid changing customer expectations and an ongoing influx of FinTechs. As banks negotiate this changing landscape and seek to navigate a path to competitive success, they are evolving innovative business models and new organizational structures to support them.
- Today’s retail banking market is vastly different in shape and structure from the old environment, in which the traditional model of universal banking was economically sound. In the new world, the winning banks will be those that carefully choose the businesses in which they can lead and commit to building a value proposition, core technology, and operating model fit to win on the digital battlefield.
- This course is specifically designed to address the challenges faced by retail banking professionals. It aims to provide them with the information and context necessary to understand the significance of retail banking transformation. The course covers the retail banking landscape and the drivers of change in the customer experience.
- It provides an in-depth look at retail banking in Africa, highlighting changing business models, distribution channels, the customer journey and risk management. The course is designed to be highly interactive, with numerous opportunities for participants to discuss the topics covered in the course and relate them directly to their own work and experience in retail banking.
BENEFITS OF ATTENDING
- Understand the changing financial landscape and the trends for the future
- Exploit opportunities for innovation and growth
- Improve business model to make it more competitive
- Create competitive customer experience
- Implement SME banking transformation
- Understand the priorities at wealth management that should be considered and implemented
- Create innovative bank branch
- Gain insight into the drivers of and obstacles to digitalizing financial services, and the role that banks can play in fostering fintech innovation
- Implement innovations in the strategy of development
- Improve payments
- Strengthen a competitive position in the market
- Build business resilience
WHO SHOULD ATTEND:
- Banking And Financial Professionals
- Senior Managers
- Product Developers
- Head of Payments
- Head of Strategy
- Head of Branch Banking
- Head of Branch Network Management/Development
- Head of Retail Banking
- Head of Wealth Management
- Distribution Heads and Specialists
- Regional Managers and Branch Managers
- Head of Delivery Channel Strategy
- Head of Sales Development
- Head Of Customer Service
- Customer Experience Directors/Managers